Resetting FiOS box to fix issues: 2 must-try methods [Full Guide]

Oct 21, 2022 - Views: 4230

Rating:4.7 - 53Votes

In 2018, Verizon introduced the FiOS box, which came with a variety of features for a greater viewership approach.

However, resetting FiOS box is needed in some cases, but few people know how to perform it or can't find the instructions.

Check out this post if you have the same concerns.

Here, we not only show you how to reset FiOS box but also how to reboot and fix slow WiFi.

Let’s dive into the details!

How to reset FiOS box?

How to reset FiOS box?

What is Verizon FiOS?

Verizon Fiber Optic Service (Verizon FiOS) is a bundled home communications plan.

It includes the Internet, phones, and TVs that operate over the fiber optic communications network provided by Verizon. 

Besides, FiOS is a type of Fiber the Premises (FTTP) service available at select locations in the United States.

Voice, video, and data travel across 3 wavelengths in the infrared spectrum as the fiber optic cable sends pulses of light that carry data to the user.

The FiOS broadband service provides high-speed Internet access - up to 30 Mbps downstream and 5 Mbps upstream, based on the service selected.

Consider these great home router with hot deals on Amazon below:


Why reset FiOS box? 

In the case, you experience Google wifi slow speeds or AT&T wifi speed slow, try reset devices. 

Resetting devices, such as the FiOS box, is really frequently advised to improve a slow Internet connection. 

You can reset Fios mini box if rebooting doesn't solve the problem.

Furthermore, several issues can be fixed by resetting your router and set-top box:

  • IMG (Interactive Media Guide) and/or On Demand menu missing with Set-Top box

  • Unresponsive issues

  • DVR recording on a set-top box

You might need to reset your router and set-top box if you are experiencing any of these problems.

However, due to the unkind effects, many people do not wish to reset their Set-To-box. 

The majority of these effects include losing a remote control's pre-programmed selection.

Fortunately, you won't have to be concerned about any kind of information loss, like device codes or most recently watched On-Demand choices after resetting.

In order to prevent unintended issues, we advise doing a factory reset fios set top box only when absolutely essential and paying attention to conducting the operation correctly.

Resetting FiOS box is vital in some cases

Resetting FiOS box is vital in some cases

How to reset FiOS box?

Below are two ways to reset FiOS box, have a look!

Resetting your router

Follow our instructions on manually resetting your router below:

  • Reconnect your router's power cord to the outlet after 15 seconds of being unplugged

  • Check to see if the issue is fixed after waiting 30 seconds

Resetting the FiOS router

Resetting the FiOS router

If the issue persists, reset your Set-Top box using the instructions below.

Resetting your Set-Top box

How to reset fios set top box? Here are several steps to reset your Set-Top box manually:

  • Your Set-Top box's power cord needs to be unplugged from the outlet for 15 seconds before being replugged.

  • Turn on the Set-Top box after observing the time display on the front

  • Allow the Interactive Media Guide to update for a time

  • Check to see if the issue is fixed by doing this. 

  • Your Set-Top box might need to be re-initialized if the issue persists

Resetting Set-Top box

Resetting Set-Top box

How to reset FiOS box to default settings?

Below are our instructions on how to reset Fios cable box with remote to default settings:

  • Unplug the FiOS box from the outlet

  • Press the play/pause and zero buttons on the FiOS remote control until the blue LED on the device begins to blink

  • Hold off until the blue flickering light changes to red

  • Reconnect the box's power and repeatedly click the Menu button

  • At this point, the FiOS box's rightmost light should turn green

  • On your remote, press the zero key, then the okay button

  • Your FiOS box will reboot a short while later, and once it is back up, the factory default settings will be applied

Hope that you are clear of how to reset Fios one box factory default.

So we have gone through how to perform a fios box reset in 2 different ways.

How to reset Fios box from remote and reset your router? We’ve provided you with the answer. 

Before discovering other relevant information, recall our tips in the following infographic:

Resetting FiOS box to default settings isn’t difficult

Resetting FiOS box to default settings isn’t difficult

How to reboot FiOS box?

You may reboot your Verizon FiOS Set-Top box if it's not functioning properly for some reason. 

Rebooting your device won't have the same impact as resetting it, so keep that in mind.

Rebooting manually

The most effective technique to reboot a FiOS box is manual.

It’s because you may add a power cycle to your restart for an additional benefit in preventing problems and updating your device's functionality.

Doing so allows you to keep your strip or divider free from any problems.

The procedures for manually rebooting your Verizon FiOS box are as follows:

  • Turn off your box

  • Wait at least three to five minutes

  • Plug your FiOS box's power wire back into the wall outlet

  • Check if your FiOS box performs better

You can watch this tutorial: 

Rebooting automatically

We are clear that using the manual method always necessitates enough effort from you for you to get up and handle the cords.

So, we've put a more automated approach at your disposal in that regard.

If you have problems completing the process manually, this may also be helpful.

You'll need to log into your router's control panel to do this, and the FiOS box needs to be connected to the router's network to do it.

How to enter a router’s control panel

The steps listed below can be used to enter the router's control panel.

  • Press the Windows button on a Windows PC 

  • Search for “CMD”

  • Open it as “Administrator” after right-clicking the “Command Prompt”

  • Type “ipconfig” and press Enter

  • Copy and paste the “Default Gateway” into any Internet browser’s search field

  • Insert the default login credentials

  • Press Enter to log in to the router’s control panel

Steps to enter the router’s control panel

You can click "About" for more help with getting to the router settings page.

Now navigate to the "Diagnostics tab" in the router's control panel and select "Reboot."

A few lights on the top of your FiOS box should start blinking after it restarts.

Your cable's lights should now restart quickly blinking during the restart procedure, which shouldn't take more than two minutes.

Some may have pulsing features or blink in some kind of pattern, based on the model.

Are there any ways to fix Verizon FiOS wifi slow?

As previously mentioned, rebooting and resetting FiOS box are good methods to fix slow FiOS Internet. 

If you are also facing the problem of Verizon FiOS slow wifi, here are some other ways that you can try to fix it:

Change the DNS server

 Why is my FIOS wifi so slow? This is not the time to ask questions. 

Right now, let's change the DNS server from your device's network settings.

Usually, choosing a Google DNS address will allow you to get a good connection speed. 

Even so, users can even search online for other addresses and try them out.

Try to change the DNS server

Change the band

Most newer routers like the one that Verizon gives you when using FiOS have two bands. 

One of them is the standard 2.4 GHz channel band that you may already know. 

Even so, the newer speed is 5 GHz and has a much better speed than the previous one. 

Of course, it can fix FIOS wifi slow. 

Wifi 2.4 and 5 GHz

Use a wired connection

Most people have a wireless connection in their homes. 

This allows them to use the service without setting up any cables. 

However, its performance can be quite slow when compared to a wired connection.

So you can switch to using a wired connection at home. 



If your router does not support using the ethernet cable.

You can then purchase an adapter that allows you to connect the cable to your device's USB port. 

After plugging the other end into your system, start using your Internet connection at a much higher speed than before.

If you wonder which product to purchase, see our recommendations below:

If you wonder which product to purchase, see our recommendations below:
Frequently Asked Questions (FAQs)
Why is my Verizon FiOS wifi slow?

Although it is a good service, it also has some problems, one of which to mention is the slow WiFi speeds. So what is the cause of this problem?

  • Too many people use the Internet connection at the same time

  • The wrong type of speed plan for the Internet applications you are using.

  • Incorrect settings on your computer.

Why should I restart regularly?

A routine reboot is the finest thing you can do to prevent the numerous troubles that could irregularly occur, which is effective in the following situations:

  • Power problem

  • Software errors

  • DVR recorder recording issue

  • A non-functioning Verizon FiOS device

Can I reboot my FiOS Set-Top box without a remote?

You can quickly reboot your FiOS Set-Top box by using the usual Soft Reset button if you find yourself without access to it while attempting to reboot it. 

Even though physically restarting your device never sounds like a good idea, if done correctly, it can often solve performance problems.

How do I sync my FiOS remote with my TV?

In addition to clicking the Play button, press and hold the "O" button on your remote. 

A light will begin flashing once you have done that for a short while; once the light stops blinking, your remote will function as intended. 


Obviously, this article is a useful document to help you better understand how to reset Verizon FiOS box. It won't be difficult if you master these useful methods for resetting FiOS box. So, remember them because you may need them in the future.

Rating:4.7 - 53Votes
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    Thomas Smith

    thank you for the great value that you have provided to us

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      You’re welcome

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    Jeffrey Mitchell

    Why is there no signal on my Verizon Fios TV?

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      One of the reasons is the improper input on the TV. When you connect your TV and set-top box, always make sure you’re connected to the right source and select the right input while reviewing the source

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    Milani Torres

    Great post! Thank you!

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      Hi, Milani. Thank you.

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